“Very good and enjoyable. Good place to see new things in the market place and new ideas. I lived the leadership concepts!”
Assistant Direct
London Ambulance Service
More Testimonials
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Forum Features
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| One to One Meetings |
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Delegates looking for new suppliers or just finding out a little more about what’s out there. Suppliers looking for new customers or searching for a platform to explain what they’re all about.
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| Mealtime Meetings |
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Delegates dine on supplier-hosted tables for breakfast, lunch and dinner.
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| Speed Networking |
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A bit like speed dating! Six 5-minute slots to exchange business cards and see whether there is potential for further discussions.
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| Networking |
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Outside of business hours there is the opportunity to hold further additional ad hoc meetings.
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| Keynotes |
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Acknowledged leaders in their field present stimulating and provocative presentations.
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| Seminars |
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High-level theatre-style presentations offering unique initiatives into call centre and customer management initiatives, case studies and research.
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| Workshops |
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Interactive sessions, led by industry experts, addressing matters of strategic or topical importance to delegates.
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| Personal Development |
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Small groups or one-to-one sessions allowing delegates to focus on their own learning and development.
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| Think Tanks |
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Moderated discussion groups of up to ten delegates exploring issues of specific interest to them.
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| Cocktail Party |
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On the final evening all delegates and suppliers will gather together for a pre-dinner drink. This is a final chance to network and re-affirm contacts.
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Talent alone is not enough
Sir Clive Woodward, Elite Performance Director, British Olympic Association
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Anything but ordinary - leaving marks not just dust
Anja Foerster and Peter Kreuz
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Improving leadership capabilities to enhance retention and performance
Chair: Mike Taylor, Director HR Transformation & System, Vodafone; Presenter: Jonathan George, Head of Call Centre Services, Specsavers
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The ascent of engagement - Empowering your workforce to influence management behaviours
Chair: Duncan Littlefair, HR Director, Taylor Woodrow; Presenters: Rob Hawthorn, Customer Services Director, Barclays Commercial Bank; Abi Signorelli, Director Internal Communications, Virgin Media; Helen Farrar, Head of Internal Communications, Virgin Media
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Creating economically viable change programmes
Chair: David Ferrabee, Managing Director, Able & How; Presenters: Anton Manley, "Smart Co" Managing Director, Kwik Fit Insurance Services; Jacky Simmonds, HR Director, TUI Travel plc
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Identifying the strategic levers to transform customer experiences & organisational competitiveness
Guy Fielding, Director - Research & Development, horizon2
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Great customer experience on a shoestring!
Stephen Jacobs, Director, SFJ Consulting
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Using measurement to improve performance and deliver business benefits
Dr Max Blumberg, Founder of the Blumberg Partnership & Researcher at The University of London
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Strategic vision vs. operational reality - Change strategies that deliver to the whole organisation
Simon Roncoroni, Director, SR Consulting
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Enhancing customer experience through self service and channel choice
David Payne, Managing Director, Maia Consulting Company Limited
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Aligning measurement systems that drive 'growth' behaviour amongst customers
Lyn Etherington, Director, Cape Consulting
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The contact centre: costs, profit or value centre?
Guy Fielding, Director - Research & Development, horizon2
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Engage your staff through successful job enrichment
David Payne, Managing Director, Maia Consulting Company Limited
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Optimising performance in a difficult economic climate
Simon Roncoroni, Director, SR Consulting
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Enhancing your contact centre's internal equity
Stephen Jacobs, Director, SFJ Consulting
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Using the voice of the customer to facilitate change and improve the bottom-line
Lyn Etherington, Director, Cape Consulting
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Dispelling the myths around what constitutes great customer service
Paul Cooper, Director, Institute of Customer Service
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Building gravitas and a strong personal image
Speaker - TBA
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Everyday creativity - seeing the extraordinary in the ordinary
Claire Howell, Chief Executive, REDCo
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Push your boundaries
Sue Stockdale, Director, Sue Stockdale Ltd
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