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The Communication Directors' Forum
16 - 19 June 2010
Southampton

The Human Resources Forum
16 - 19 June 2010
Southampton

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Testimonials

“Extremely hard work, but, for all the right reasons where else can you meet 30+ decision makers in an environment where you can seriously explore business opportunities in just two days”.

Principal Consultant
Aspect Software



“Excellent and efficient use of time which enables you to get to decision makers who are genuinely interested in meeting up”.

Senior Consultant
Thomas International



“Excellent, valuable exercise. Professionally organised and administrated. New business will, I'm sure, arise from our meetings”.

Marketing Manager
Corporate Rewards Ltd



“Pleasantly surprised by the people met and the potential future opportunities we will see from this event”.

Account Manager
Datapoint



“Enjoyable and relevant. A first class event!”

CEO
NHS Direct



“An absolute amazing experience - to gather with colleagues and suppliers in such a way is unique.”

Head of Customer Service
Barclays Bank



“Fantastic! I have learned more in 2 days than I could have in 12 months whilst going about my daily business.”

Head of European Contact Centre
Apple



“The calibre of other delegates as well as suppliers was exceptional. It is the most thought provoking and informative event that I have been to in the last 12 months. This is a very professional event and one that no call centre executive can afford to miss.”

Head of Command Centre
Produban Santander Group



“A stimulating and rich vein of industry experience and ideas - far more value than I had imagined.”

Customer Service Director
WeightWatchers Europe



“Attending has really inspired confidence going forward with our plans for future.”

Head of Prepay Customer Service
O2



“Excellent! Far exceeded my expectations!”

Finance & Operations Director
Argos Direct



“A really valuable few days - fantastic opportunity to network and talk to suppliers I may not normally get a chance to speak to. I found the supplier meetings really helpful in generating ideas to solve some of my current business challenges.”

Head of Sales and Service
RAC Direct Insurance



“An amazing event providing delegates with the opportunity to execute best practice. Thank you!”

Head of Customer Contact Centres
HBOS Clerical Medical



“It’s difficult to commit to 2 days out of the office, but I’m so pleased that I did!”

Head of Contact Centres
Toucan



“Brilliant - I learned loads, met some great people and it has helped re-define my strategy.”

Head of Contact Centres
HM Revenue & Customs



“The unique networking opportunities of the forum are excellent. The more intimate setting means you get to build solid relationships over 2 days. I’ll definitely be following up on the contacts I’ve made on board.”

Head of Voice
Prudential



"A different concept for a conference that no executive in Customer Service should miss. Extremely worthwhile!"

Vice President
Customer Service & Sales



“Absolutely top class! Extremely well run event, great diversity in the programme!”

Director of Public Access
Liverpool Direct



“Very good and enjoyable. Good place to see new things in the market place and new ideas. I lived the leadership concepts!”

Assistant Direct
London Ambulance Service



“Overall very good. Very well organised. Good quality of delegates and excellent constructive discussions”.

Country Manager
Xtramind Technologies




Confirmed Speakers
Talent alone is not enough
Sir Clive Woodward, Elite Performance Director, British Olympic Association

Anything but ordinary - leaving marks not just dust
Anja Foerster and Peter Kreuz

Improving leadership capabilities to enhance retention and performance
Chair: Mike Taylor, Director HR Transformation & System, Vodafone; Presenter: Jonathan George, Head of Call Centre Services, Specsavers

The ascent of engagement - Empowering your workforce to influence management behaviours
Chair: Duncan Littlefair, HR Director, Taylor Woodrow; Presenters: Rob Hawthorn, Customer Services Director, Barclays Commercial Bank; Abi Signorelli, Director Internal Communications, Virgin Media; Helen Farrar, Head of Internal Communications, Virgin Media

Creating economically viable change programmes
Chair: David Ferrabee, Managing Director, Able & How; Presenters: Anton Manley, "Smart Co" Managing Director, Kwik Fit Insurance Services; Jacky Simmonds, HR Director, TUI Travel plc

Identifying the strategic levers to transform customer experiences & organisational competitiveness
Guy Fielding, Director - Research & Development, horizon2

Great customer experience on a shoestring!
Stephen Jacobs, Director, SFJ Consulting

Using measurement to improve performance and deliver business benefits
Dr Max Blumberg, Founder of the Blumberg Partnership & Researcher at The University of London

Strategic vision vs. operational reality - Change strategies that deliver to the whole organisation
Simon Roncoroni, Director, SR Consulting

Enhancing customer experience through self service and channel choice
David Payne, Managing Director, Maia Consulting Company Limited

Aligning measurement systems that drive 'growth' behaviour amongst customers
Lyn Etherington, Director, Cape Consulting

The contact centre: costs, profit or value centre?
Guy Fielding, Director - Research & Development, horizon2

Engage your staff through successful job enrichment
David Payne, Managing Director, Maia Consulting Company Limited

Optimising performance in a difficult economic climate
Simon Roncoroni, Director, SR Consulting

Enhancing your contact centre's internal equity
Stephen Jacobs, Director, SFJ Consulting

Using the voice of the customer to facilitate change and improve the bottom-line
Lyn Etherington, Director, Cape Consulting

Dispelling the myths around what constitutes great customer service
Paul Cooper, Director, Institute of Customer Service

Building gravitas and a strong personal image
Speaker - TBA

Everyday creativity - seeing the extraordinary in the ordinary
Claire Howell, Chief Executive, REDCo

Push your boundaries
Sue Stockdale, Director, Sue Stockdale Ltd