“A stimulating and rich vein of industry experience and ideas - far more value than I had imagined.”
Customer Service Director
WeightWatchers Europe
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Suppliers
A bespoke business experience
Welcome to the 5th Annual Call Centre & Customer Management Executive Forum.
For the 2009 event we are delighted to announce we are broadening the Forum's appeal by the introduction of customer management into the events' profile and name.
In line with the positioning of our sister event Call Centre & Customer Management Expo, and in recognition that the call centre is just one of the ways that companies can communicate effectively with their customers, we will attract both suppliers and exhibitors who offer broader customer management solutions including CRM, outsourcing, training and incentives, as well as, continuing to attract buyers and suppliers offering pure contact centre solutions.
The broader offer will make the event even more appealing to the core audience of Customer Service Directors, Heads of Customer Service as well as Heads of Call Centre and Operations Directors. To ensure we continue to deliver the same ratio of buyers to our suppliers we are expanding the number of delegate places onboard to 150.
WHY should your company attend the event?
The only bespoke event tailor-made to your unique marketing strategy – one that head-hunts your no.1 sales targets for 2009.
3 nights and 2 days of unparalleled networking with a strictly senior level audience.
Access to pre-qualified delegates who are sourcing specific solutions within 6-12 months.
All delegates on board Forum must meet a strict set of criteria –
- They must be director level individuals
- They must have clearly defined personal budget and/or organisational budgets to spend
- They must be in an active procurement cycle
- They must be from and/or responsible for enterprise level organisations
Companies sending two executives can, potentially, have up to 88 pre-arranged meetings.
HOW is my time spent on board?
It’s your programme, not ours. Over 2 days and 3 evenings you will follow your own tailor-made itinerary of one-to-one meetings with delegates you've chosen and/or who have selected you.
For further information on becoming a supplier at The Call Centre & Customer Management Executive Forum 2009, please contact Lucy Caller on +44 (0)20 7921 8596 or email her at lucy.caller@ubm.com
Sample of Confirmed Suppliers
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Talent alone is not enough
Sir Clive Woodward, Elite Performance Director, British Olympic Association
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Anything but ordinary - leaving marks not just dust
Anja Foerster and Peter Kreuz
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Improving leadership capabilities to enhance retention and performance
Chair: Mike Taylor, Director HR Transformation & System, Vodafone; Presenter: Jonathan George, Head of Call Centre Services, Specsavers
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The ascent of engagement - Empowering your workforce to influence management behaviours
Chair: Duncan Littlefair, HR Director, Taylor Woodrow; Presenters: Rob Hawthorn, Customer Services Director, Barclays Commercial Bank; Abi Signorelli, Director Internal Communications, Virgin Media; Helen Farrar, Head of Internal Communications, Virgin Media
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Creating economically viable change programmes
Chair: David Ferrabee, Managing Director, Able & How; Presenters: Anton Manley, "Smart Co" Managing Director, Kwik Fit Insurance Services; Jacky Simmonds, HR Director, TUI Travel plc
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Identifying the strategic levers to transform customer experiences & organisational competitiveness
Guy Fielding, Director - Research & Development, horizon2
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Great customer experience on a shoestring!
Stephen Jacobs, Director, SFJ Consulting
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Using measurement to improve performance and deliver business benefits
Dr Max Blumberg, Founder of the Blumberg Partnership & Researcher at The University of London
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Strategic vision vs. operational reality - Change strategies that deliver to the whole organisation
Simon Roncoroni, Director, SR Consulting
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Enhancing customer experience through self service and channel choice
David Payne, Managing Director, Maia Consulting Company Limited
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Aligning measurement systems that drive 'growth' behaviour amongst customers
Lyn Etherington, Director, Cape Consulting
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The contact centre: costs, profit or value centre?
Guy Fielding, Director - Research & Development, horizon2
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Engage your staff through successful job enrichment
David Payne, Managing Director, Maia Consulting Company Limited
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Optimising performance in a difficult economic climate
Simon Roncoroni, Director, SR Consulting
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Enhancing your contact centre's internal equity
Stephen Jacobs, Director, SFJ Consulting
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Using the voice of the customer to facilitate change and improve the bottom-line
Lyn Etherington, Director, Cape Consulting
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Dispelling the myths around what constitutes great customer service
Paul Cooper, Director, Institute of Customer Service
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Building gravitas and a strong personal image
Speaker - TBA
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Everyday creativity - seeing the extraordinary in the ordinary
Claire Howell, Chief Executive, REDCo
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Push your boundaries
Sue Stockdale, Director, Sue Stockdale Ltd
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