“A really valuable few days - fantastic opportunity to network and talk to suppliers I may not normally get a chance to speak to. I found the supplier meetings really helpful in generating ideas to solve some of my current business challenges.”
Head of Sales and Service
RAC Direct Insurance
More Testimonials
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PIMS, 16 - 19 June 2010, Southampton
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Talent alone is not enough
Sir Clive Woodward, Elite Performance Director, British Olympic Association
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Anything but ordinary - leaving marks not just dust
Anja Foerster and Peter Kreuz
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Improving leadership capabilities to enhance retention and performance
Chair: Mike Taylor, Director HR Transformation & System, Vodafone; Presenter: Jonathan George, Head of Call Centre Services, Specsavers
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The ascent of engagement - Empowering your workforce to influence management behaviours
Chair: Duncan Littlefair, HR Director, Taylor Woodrow; Presenters: Rob Hawthorn, Customer Services Director, Barclays Commercial Bank; Abi Signorelli, Director Internal Communications, Virgin Media; Helen Farrar, Head of Internal Communications, Virgin Media
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Creating economically viable change programmes
Chair: David Ferrabee, Managing Director, Able & How; Presenters: Anton Manley, "Smart Co" Managing Director, Kwik Fit Insurance Services; Jacky Simmonds, HR Director, TUI Travel plc
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Identifying the strategic levers to transform customer experiences & organisational competitiveness
Guy Fielding, Director - Research & Development, horizon2
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Great customer experience on a shoestring!
Stephen Jacobs, Director, SFJ Consulting
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Using measurement to improve performance and deliver business benefits
Dr Max Blumberg, Founder of the Blumberg Partnership & Researcher at The University of London
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Strategic vision vs. operational reality - Change strategies that deliver to the whole organisation
Simon Roncoroni, Director, SR Consulting
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Enhancing customer experience through self service and channel choice
David Payne, Managing Director, Maia Consulting Company Limited
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Aligning measurement systems that drive 'growth' behaviour amongst customers
Lyn Etherington, Director, Cape Consulting
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The contact centre: costs, profit or value centre?
Guy Fielding, Director - Research & Development, horizon2
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Engage your staff through successful job enrichment
David Payne, Managing Director, Maia Consulting Company Limited
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Optimising performance in a difficult economic climate
Simon Roncoroni, Director, SR Consulting
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Enhancing your contact centre's internal equity
Stephen Jacobs, Director, SFJ Consulting
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Using the voice of the customer to facilitate change and improve the bottom-line
Lyn Etherington, Director, Cape Consulting
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Dispelling the myths around what constitutes great customer service
Paul Cooper, Director, Institute of Customer Service
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Building gravitas and a strong personal image
Speaker - TBA
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Everyday creativity - seeing the extraordinary in the ordinary
Claire Howell, Chief Executive, REDCo
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Push your boundaries
Sue Stockdale, Director, Sue Stockdale Ltd
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