Why you should join us

Imagine you have only 6 months to deliver the biggest transformation programme ever; reduce operating costs by 30%;rationalise 3 contact centres down to 2; Increase agent productivity by 20% AND enhance the customer experience; create a shared infrastructure for recruitment and training, while sourcing the precise technology to guarantee ROI thereby pleasing the board, staff and customers alike!

Sound familiar? How do you achieve this? With great difficulty and even more uncertainty or …

Achieve 6 months’ work in just 2 days on board P&O’s luxurious Oriana.

• Meet with the experts to fast-track your most critical business decisions
• Learn the latest thinking in the industry in your own bespoke conference programme.
• Create your very own personalised itinerary of 1-to-1 meetings
• Share and discuss identical challenges with strictly senior level peers

The Call Centre Executive Forum is not a conventional conference. As part of our commitment to maximising solid networking and learning opportunities for all present, we carefully limit the number of delegate places allocated to each industry category and job function, in addition to stringent qualifying criteria designed to ensure the seniority and, therefore, the success of the event.

This event is free of charge to those meeting our strict qualifying criteria. If you would like to be considered for an invitation, please contact us for an interview.

See what your peers had to say about this unique experience…