“Excellent, valuable exercise. Professionally organised and administrated. New business will, I'm sure, arise from our meetings”.
Marketing Manager
Corporate Rewards Ltd
More Testimonials
| | |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
PIMS, 18 - 21 May 2011, Southampton
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Talent alone is not enough
Sir Clive Woodward, Elite Performance Director, British Olympic Association
|
Anything but ordinary - leaving marks not just dust
Anja Foerster and Peter Kreuz
|
Improving leadership capabilities to enhance retention and performance
Chair: Mike Taylor, Director HR Transformation & System, Vodafone; Presenter: Jonathan George, Head of Call Centre Services, Specsavers
|
The ascent of engagement - Empowering your workforce to influence management behaviours
Chair: Duncan Littlefair, HR Director, Taylor Woodrow; Presenters: Rob Hawthorn, Customer Services Director, Barclays Commercial Bank; Abi Signorelli, Director Internal Communications, Virgin Media; Helen Farrar, Head of Internal Communications, Virgin Media
|
Creating economically viable change programmes
Chair: David Ferrabee, Managing Director, Able & How; Presenters: Anton Manley, "Smart Co" Managing Director, Kwik Fit Insurance Services; Jacky Simmonds, HR Director, TUI Travel plc
|
Identifying the strategic levers to transform customer experiences & organisational competitiveness
Guy Fielding, Director - Research & Development, horizon2
|
Great customer experience on a shoestring!
Stephen Jacobs, Director, SFJ Consulting
|
Using measurement to improve performance and deliver business benefits
Dr Max Blumberg, Founder of the Blumberg Partnership & Researcher at The University of London
|
Strategic vision vs. operational reality - Change strategies that deliver to the whole organisation
Simon Roncoroni, Director, SR Consulting
|
Enhancing customer experience through self service and channel choice
David Payne, Managing Director, Maia Consulting Company Limited
|
Aligning measurement systems that drive 'growth' behaviour amongst customers
Lyn Etherington, Director, Cape Consulting
|
The contact centre: costs, profit or value centre?
Guy Fielding, Director - Research & Development, horizon2
|
Engage your staff through successful job enrichment
David Payne, Managing Director, Maia Consulting Company Limited
|
Optimising performance in a difficult economic climate
Simon Roncoroni, Director, SR Consulting
|
Enhancing your contact centre's internal equity
Stephen Jacobs, Director, SFJ Consulting
|
Using the voice of the customer to facilitate change and improve the bottom-line
Lyn Etherington, Director, Cape Consulting
|
Dispelling the myths around what constitutes great customer service
Paul Cooper, Director, Institute of Customer Service
|
Building gravitas and a strong personal image
Speaker - TBA
|
Everyday creativity - seeing the extraordinary in the ordinary
Claire Howell, Chief Executive, REDCo
|
Push your boundaries
Sue Stockdale, Director, Sue Stockdale Ltd
|
|