The Forum

The Call Centre & Customer Management Executive Forum is the world’s most exclusive event for call centre and customer management decision-makers.

Sharing in this unique experience on board P&O’s MV Oriana, attendees enjoy their own personally designed itinerary of high level conference sessions and 1-to-1 meetings with their choice of 150 senior level peers and 50 industry leading suppliers.

Since its successful launch in 2005, the Executive Forum has rapidly become the VIP networking event of choice for many of the UK’s most innovative movers and shakers. In just four years, this unique event has facilitated almost 6000 1-to-1 meetings, all requested by the highest calibre of decision-makers.

For the 2009 event, its 5th edition, we are delighted to announce we are broadening the Forum's appeal by the introduction of customer management into the events' profile and name.

In line with the positioning of our sister event Call Centre & Customer Management Expo, and in recognition that the call centre is just one of the ways that companies can communicate effectively with their customers, we will attract both suppliers and exhibitors who offer broader customer management solutions including CRM, outsourcing, training and incentives, as well as, continuing to attract buyers and suppliers offering pure contact centre solutions.

The broader offer will make the event even more appealing to the core audience of Customer Service Directors, Heads of Customer Service as well as Heads of Call Centre and Operations Directors.